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Privacy Policy

Basic information regarding the processing of your personal data

Associació SAPPS – Servei D’Atenció i prevenció de la salut mental (“LISMEN”, “WE” or/and “Us”) with address at Tuset Street 10, 3 – 3, Barcelona (08036), Spain.

LISMEN collects your information to provide you with personalized services. In this regard, LISMEN will collect your information in order to:

  • To carry out studies related to mental health;
  • Deal with your enquiries, questions, and requests;
  • Manage our Website;
  • Receipt of donations by interested parties.

The information that LISMEN collects, and how that information is used and processed, depends on which and how you use the referred services.

  • Legitimate interests.
  • Consent.
  • Compliance with legal obligations.

Full name, surname, email, age, gender, data related to physical health, and data related to mental health.

  • Service providers, that are needed to provide the service requested by the User, and with whom LISMEN has signed a Data Processing Addendum.
  • Security forces, judges and courts, regulatory entities, government authorities or other competent third parties.
  • Third parties only if it is strictly necessary due to a legal requirement.

At any time, you may execute the following rights concerning the processing of your personal data, among others:

  • Right of access.
  • Right to rectification.
  • Right to erasure (or the right to be forgotten).
  • Right to object.
  • Right to restriction of processing.

To exercise the abovementioned rights, you can contact LISMEN at lismen@lismen.cat including your full name and e-mail address or by written notice to Associació SAPPS – Servei D’Atenció i prevenció de la salut mental with address at Tuset Street 10, 3 – 3, Barcelona (08036), Spain.

In the event that you request the removal of your personal data you may not be able to fully access this web site, nor LISMEN provide you with its services.

Policy

This Privacy Policy describes how LISMEN collects and processes your Personal Data (as described below), how We use and protect this information, and your rights in relation to this information when you use and/or enter to our Website, and/or use our products and/or services.

“Personal Data” means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

LISMEN informs you that will collect and subsequently process the personal data as Data Controller. For such reason, you may contact Us at:

Associació SAPPS – Servei D’Atenció i prevenció de la salut mental

Address: Calle Tuset 10, 3-3, Barcelona (08006)

E-mail: lismen@lismen.cat

  1. What Personal Data do We collect

We will collect Personal Data about you from a variety of sources, including information that we collect from you directly (for example, when you contact us through the contact form available on the website, or fill in any of the LISMEN forms)

1.1 Personal Data We collect directly from you

  • Personal data (e.g. full name, surname, age, gender).
  • Contact information (e.g. email address).
  • Information that we automatically collect from you. You can find more information about our use of cookies and tracking technologies in our Cookies Policy
  1. How We use your Personal Data on what legal basis

We use and subsequently process Personal Data We collect about you on the following legal basis, and for the purposes identified below, and We will process your Personal Data on the basis of our legitimate interest, for the following purposes:

  • To manage the LISMEN website.
  • To carry out studies related to risk factors in mental health to the extent that you have given us your prior express consent for that particular treatment. For example, we will obtain your express consent when carrying out any of the LISMEN questions where we collect and use certain types of personal data such as data related to mental and physical health in order to carry out studies related to schizophrenia.
  • To answer your queries, questions and requests.
  • To accept donations made through the website, through the service provided by through the company PayPal (Europe) S.a.r.l. et Cie, S.C.A.
  • To protect the security and / or integrity of the LISMEN website, and the information technology infrastructure.
  • To understand how you use our services and to allow us to further improve and develop the features, performance and support available on our website, which may involve providing anonymous statistical information about our visitors (however, without being used to identify any user individually).
  • As mentioned in Section 4 of this Privacy Policy, among others, for disclosures to any of our employees, officials, agents, business partners, who process Personal Data for the purposes established in this Privacy Policy.
  • To allow third-party service providers and vendors contracted by LISMEN to access Personal Data to provide us with the services necessary to fulfill the purposes established in this Privacy Policy.
  • For any disclosure to third parties required due to a legal requirement, or to provide the products and / or services requested by LISMEN users.
  • For any other purpose that is communicated to you at the time you provide us with your Personal Data, to the extent that you have given us your prior consent for that particular processing. For example, we will obtain your consent to collect and use certain types of personal data when required by law (for example, in connection with our direct marketing activities, cookies and tracking technologies, or when we process sensitive personal data).

If We ask for your consent to process your personal data, you may withdraw your consent, using one of the following procedures:

  • At any time by contacting Us at lismen@lismen.cat including your full name and e-mail address;
  • By written notice to Associacio SAPPS – Servei D’Atencio i prevencio de la salut mental with address in Tuset Street 10, 3-3, Barcelona (08006).

We will also process your personal data in order to ensure an optimum level of compliance with the applicable legal obligations to which LISMEN is subject and cooperate with regulators and law enforcement bodies where necessary, specifically related to the prevention of money laundering processes.

  1. What rights do you have over your Personal Data

You have certain rights regarding your personal data, subject to local law. These include the following rights:

  • To know how We are processing your personal data and to access your personal data held by LISMEN;
  • To request the rectification of inaccurate or incomplete personal data;
  • To request the erasure of your personal data when such data is no longer necessary for the initial purposes for which it has been initially collected, in accordance with applicable law;
  • To restrict our processing of your personal data, under certain circumstances (in which case We will only retain the personal data for the exercise and/or defense of LISMEN’s rights);
  • To object to our processing of your personal data, having regard to the given circumstances and for reasons related to their particular situation (in which case We will only retain the personal data for imperative legitimate reasons or the exercise and/or defense of LISMEN’s rights);
  • This includes the right to object, at any time, for reasons related to your particular situation, to our processing of your personal data based on our legitimate interests or those of a third party, in which case We will cease in processing your personal data unless We are able to rely on legitimate reasons to do so;
  • To request the portability of your personal data, which will allow you to obtain and reuse the personal data in a usable electronic format for your own purposes and across different services without hindrance to usability, including its transmission to another third party; and
  • To withdraw the consent you may have granted to a specific processing, at any time.

We encourage you to contact us to update or correct your information if it changes or if the personal data We hold about you is inaccurate. If necessary, We will contact you if we need additional information from you in order to honor your requests.

LISMEN is committed to protect your personal data as described in this policy, and as required by applicable laws. Should you have any queries or intention of requesting additional information on how to exercise your rights or to effectively submit such a request, feel free to contact Us at  lismen@lismen.cat.

  1. How do We share your Personal Data and with whom

LISMEN will be able to share your personal data with third parties under the following circumstances:

  • Service providers and business partners: We will allow our employees, service providers and business partners to perform, among others, web maintenance and other IT, accounting, finance, legal and auditing services. In the case of personal data of special categories, such as data related to mental and physical health, these are not transmitted or accessed by third parties, unless the information is encrypted, and no natural person is allowed to be singled out.
  • Law enforcement agency, court, regulator, government authority or other third party with compelling authority: We will be able to share your personal data with these parties where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party;
  • Third parties: We will share your personal data with third parties for the fulfillment of the relationship you have with us, only when strictly necessary, and a Data Processing Agreement has been signed with said third party. In the case of personal data of special categories, such as data related to mental and physical health, these are not transmitted or accessed by third parties, unless the information is encrypted, and no natural person is allowed to be singled out.
  • Other third parties: We will share your personal data with other third parties only when consent has been provided.
  1. How do We protect hour Personal Data

We implement technical and organizational measures to ensure a level of security appropriate to the risk to the personal data we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal data. We evaluate these measures on a regular basis to ensure the security of the processing. Furthermore, LISMEN has implemented an Information Security Management System following the ISO:27001 guidelines.

  1. For how long do We store your Personal Data

We will keep your personal data for as long as We have a relationship with you. Once our relationship with you has come to an end, We will retain your personal data for a period of time that enables Us to:

  • Maintain records for analysis and/or audit purposes;
  • Comply with record retention requirements under the law;
  • Defend or bring any existing or potential legal claims;
  • Deal with any complaints regarding the services.

We will delete your personal data when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, We will put in place appropriate measures to prevent any further processing or use of the data.

  1. Contact Us

LISMEN is the Data Controller in respect of the personal data We collect and process.

If you have questions or concerns regarding the way in which your personal data has been used, please contact  lismen@lismen.cat.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that We have not been able to assist with your complaint or concern, you have the right to make a complaint to the Spanish Data Protection Agency (Agencia Española de Protección de Datos) using their website:  https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.

  1. Changes to this Privacy Policy

You are entitled to request a copy of this Privacy Policy from us using the contact details set out above.

This Privacy Policy will be subject to changes, as deemed necessary from time to time.

If We change this Privacy Policy, We will notify you of the changes. Where changes to the Privacy Policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, We will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. among other, to object to the processing). Moreover, and to the extent that LISMEN relies on consent for the performance of any of its processing activities, We will make sure to request your consent where the aforementioned changes may have a substantial impact on the relevant processing before these changes are made effective.

February 1st, 2021